General information for salespeople

The Pet Doctors clinics receive a lot of calls, emails and faxes from salespeople wishing to tell us about their goods and services. To ensure that the clinic staff provide the best attention to our customers and their pets, please direct all sales-oriented communication to the Group Head Office at the address at the bottom of this page - in the first instance this must always be in writing; please do not call the Rustington clinic as the staff in the clinic are separate from the HQ team.

Please do not use the contacts form or Webmaster's email address to send unsolicited commercial email. Such emails will not reach the right person and may be filtered by our junk mail scanners. Persistent offenders will have their mail domain blacklisted.

You may also find the notes below useful:

• All Pet Doctors' phone lines are contracted to a third party who provide carrier pre-select (CPS) services for us.
• We manage our own in-house, cross-site VoIP phone system which is fully integrated with our land line services and our mobile phones, giving us free calls between sites and with our mobile phones.
• Our mobile phones are managed directly by the Business Team at Vodafone.

Our IT systems are divided into two categories:

• In-house services (mail and database servers, data collation and distributed backups) - these are purchased and managed by our in-house IT team.
• Clinic-based systems - these are supported and maintained under contract with our software suppliers.

Our Marketing Department manages the content and design of our Web sites Copiers and printers: we have very few copiers/printers under lease/maintenance contracts and company policy is to purchase the required equipment and have it maintained under extended warranty by the manufacturer.

Gas and Electricity are managed by a group contract.

Office supplies and stationery are purchased from a supplier for which we have a negotiated contract.

Printer consumables are purchased from two suppliers for which we have trade accounts.

We have no fleet cars.

If you do wish to contact us, please address your correspondence as follows:

IT Equipment, telephony and other 'IT' services - for the attention of the IT Associate

Medical equipment and services - for the attention of the Managing Director

Marketing Services and office supplies - for the attention of the Marketing Associate

Other services - for the attention of the Managing Director

Our address is: Pet Doctors Head Office, 72 Woodlands Avenue, Rustington, West Sussex BN16 3EY

Thanks!