COVID-19 Update: We are working safely and will continue to provide care for your pets during the COVID-19 pandemic. To help us with our new ways of working and to keep us all safe, please do not attend the practice unless you have called us first and have a pre-booked appointment. Thank you. Repeat prescriptions

COVID-19: Rest assured we’re here to help

Rest assured we are working safely and will continue to care for your pets during the COVID-19 pandemic.

In order to protect you and our colleagues we are working safely and whilst clients are not currently permitted to enter the practice premises, our team are still there to help with telephone consultations with the vet, pre-booked appointments in practice, or to order and pick up repeat medicines.

To help us with our new ways of working and to keep us all safe. Please don’t attend the practice unless you have called us first and booked an appointment. Many thanks.

We are here to help if you need us

As pet owners, we understand that you may be worried about your pets at this time.
If you are concerned about the health or welfare of your pet, please contact us.

If we invite you to attend the practice, we’ll explain what you need to do, where your pet can be seen and we’ll make arrangements with you to safely collect your pet outside the premises, maintaining social distancing. We’ll contact you by phone to discuss the consultation and take payment.

In order to safely provide 24-hour emergency care for your pets at this time, the way you access emergency healthcare for your pet may not always be at your usual branch.

Flea and worm treatment and repeat medication

If you are due your next supply of flea and wormer treatment or repeat medication you can also request this via the website repeat prescription form.

Prior to dispensing your treatment, a member of our team will call you to take payment where applicable and arrange safe collection or postage options.

Advice on vaccinations during the Coronavirus (COVID-19) pandemic

Your pet’s vaccination may be postponed temporarily to minimise human travel and inter-person contact, therefore reducing transmission of Coronavirus (COVID-19) within the human population.

To ensure the ongoing safety of our staff, clients and patients, a limited number of vaccinations are being performed – prioritising those animals most at risk or most in need, whilst maintaining stringent biosecurity protocols. If your pet is already registered with us and receives reminders, we will contact you to arrange their vaccination.

If you have a new puppy or kitten or have a specific query, our vets can give you advice regarding vaccinations and keeping your pet safe and happy. Please contact the practice and we will agree the best course of action.

Please be aware, the ability to safely vaccinate your pet is one of the many important factors to contemplate if you are thinking of getting a puppy or kitten during this period.

The “Sounds Sociable” recorded sounds mentioned in this guidance are available for free from the Dogs Trust: Dogs Trust Sound Therapy

Frequently asked questions:

Dogs

My dog is due their annual vaccination, what should I do?

If your dog has had regular vaccinations as recommended by your vet, it is likely that they will keep a safe level of immunity for at least three months beyond their vaccination due date. After this time, a restart of their primary course may be recommended. Current government advice on social distancing, minimal travel and time spent outdoors will also reduce the risk your dog will encounter disease. Until your dog has received their vaccination, you can reduce risk further by avoiding contact with dogs of unknown vaccination status, access to stagnant water and contact with rodents. Therefore, your vet may consider it safe to temporarily postpone the annual vaccination.

If you usually receive reminders from us, we will contact you as soon as conditions allow, to arrange to see your dog for their vaccination.

My puppy is due their vaccination, what should I do?

If your puppy has not received a full vaccination course yet, we would advise keeping them in your enclosed garden only and do not allow contact with any unvaccinated dogs.

If your puppy has had the first part of their vaccination course, evidence suggests that up to 6 weeks can elapse between the first and second vaccines. If this interval is exceeded, we may need to restart their vaccination course.

Can my dog receive their kennel cough vaccination?

The kennel cough vaccination is not considered a core vaccination.  In light of the social distancing measures that are currently in place, your dog is significantly less likely to contract this disease. Therefore, it is generally considered safe to postpone kennel cough vaccination at this time.

If you need to board your dog during this period, please contact us to discuss if whether a kennel cough vaccination would be beneficial.

If you usually receive reminders from us, we will contact you as soon as conditions allow, to arrange to see your pet for their kennel cough vaccination.

Can my dog receive their rabies vaccination?

Rabies is not present in the UK and therefore this is not considered a core vaccination for dogs that reside here.

If you usually receive reminders from us, we will contact you as soon as conditions allow to arrange to see your pet for their rabies vaccination.

Current pet travel requirements are that a rabies vaccination must be administered at least 21 days prior to the date of travel if the vaccine has lapsed, so please bear in mind this 21 day ‘wait’ period if your pet’s vaccine is postponed beyond the ‘valid until’ date in their passport.  The advice regarding rabies vaccination and pet travel may also change after January 2021.

Cats

My cat is due their annual vaccination, what should I do?

If your cat has had regular vaccinations as recommended by your vet, it is likely that they will keep a safe level of immunity for at least three months beyond their vaccination due date. After this time, a restart of their primary course may be recommended. Until your cat has received their vaccination, you can reduce risk of contracting disease, by keeping your cat indoors. Therefore, your vet may consider it safe to temporarily postpone the annual vaccination.

If you usually receive reminders from us, we will contact you as soon as conditions allow to arrange to see your cat for their vaccinations.

My kitten is due their vaccination, what should I do?

If your kitten has not received a full vaccination course yet, we would advise that you do not let them outside and avoid bringing any new unvaccinated cats into the household.

If your kitten has had the first part of its vaccination course, evidence suggests that up to 6 weeks can elapse between the first and second vaccines. If this interval is exceeded, we may need to restart their vaccination course.

Rabbits

My rabbit is due their vaccination, what should I do?

If your rabbit’s vaccination has lapsed, we would recommend for you to move your rabbit(s) indoors to prevent contact from wild rabbits and continue to monitor them closely as change can be stressful for rabbits too.

We recommend using appropriate insecticides/repellents to prevent disease transmission through biting insects; we can prescribe appropriate products and post these to you. You can also consider covering the hutch with a fine mesh to prevent biting insect access.

If you usually receive reminders from us, we will contact you as soon as conditions allow to arrange to see your rabbit for their vaccinations.

 

Your veterinary team is here and able to support you with telephone consultations and urgent and emergency appointments where applicable.

Please contact us if you have any specific questions or pet health concerns.