Covid-19 Update: Rest assured… we will continue to provide care for your pets. Call for information and guidance. Please note that opening hours may be subject to change during this time. If you have any concerns about your pet’s health or welfare, please call and we can arrange a telephone conversation.

SignVideo service for deaf clients

We are delighted to announce a new SignVideo service for our deaf clients who use British Sign Language (BSL).

The free SignVideo service for deaf clients who use British Sign Language (BSL) works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the practice from home or when they attend the practice with their pet, for consultations, to pick up food, medication or for advice etc.

A client will need their own smartphone, computer or device with video and sound and their own data to use the service. The service is accessed by clicking on the SignVideo practice link from the practice contact us page on the website or using the SignVideo app.

You don’t need to go to the Healthy Pet Club practice finder referred to in the video if you are already viewing this video from our practice website, you can access the Sign Video link from the Contact us Page on our website.

More information

To find out more about this service including the equipment you need, and to view the terms, click on the Deaf BSL Service page on our website.

The new service is available from 8am – 6pm Monday to Friday, excluding Bank Holidays. Please note that this service may not cover all our opening hours, which you can check on our website.

To contact us now, using the new SignVideo service, click on the direct practice SignVideo link on our Contact Us page on the website.