Important information from Pet Doctors Elstead
As you are aware, this site has been temporarily closed for some time.
Despite our best efforts to recruit the right people to expand our teams and meet the growing demand for veterinary services, we have come to the difficult decision that it will no longer be possible to re-open Elstead.
What this means for you
We appreciate that many of our clients will be disappointed after many years of service at this branch.
We are pleased to confirm that our clients’ account with their pets’ clinical history is held within a secure database at Pet Doctors accessible by both our teams at Godalming and Tongham. This enables us to continue to give care to our patients, without interruptions or delay.
Some clients may have already visited Tongham. The great news is that Tongham is moving later this year to a brand new site in Normandy, Guildford. This site will have fantastic facilities and includes separate cat and dog waiting areas and separate wards and three consulting rooms. This will enable us to offer more appointments and book in more procedures.
For clients living closer to Godalming, this is a much larger site than Elstead, has two consulting rooms and offers a range of services and facilities including ultrasound scanning.
Our teams at both Godalming and Tongham look forward to welcoming our Elstead clients and caring for their pets.
Find out more about Godalming and Tongham here.
Healthy Pet Club
Membership of The Healthy Pet Club is held within our secure database and account details will be accessible by our teams in Godalming and Tongham. Members can continue to enjoy their usual discounts and savings.
Please note: for those who have not already permanently transferred to Godalming or Tongham, there will be a change in the Healthy Pet Club reference number, which will be referenced differently on bank statements for the monthly direct debit. Any concerns regarding membership, please contact firstname.lastname@example.org.
Appointments and Repeat Prescriptions and Food
Please note that we alternate Saturday opening between these two sites. Our reception teams will advise when you call to book an appointment.
This change does not affect our Out of Hours emergency service at MiNightVet Woking.
We are very sorry that we are unable to continue to offer veterinary services in Elstead but hope that clients will continue to use our services in Godalming or Tongham.
For those who are unable to attend either Godalming or Tongham and need to register with another practice, please contact us to request a transfer of your pet’s patient history after you have registered with your new vet.
We apologise for any inconvenience caused and look forward to welcoming you at Tongham.